As one of the core values of our company, is the customer to be always pleased and satisfied. Taking this into account, our Returns or Replacements Policy focuses on the following points on the condition that the original receipt is always and in all cases presented. You can return your purchase within 14 calendar days of the delivery of goods to you or the recipient designated by you, all transportation costs and any loss of value of goods are to be incurred by customers.
You have the right to withdraw without cause from your purchase within 14 calendar days of your purchase date, returning the products / product in original condition, i.e. without being unsealed or have breached their packaging, and all shipping costs are to be incurred by the customer.
The right to return begins from the day of receiving the goods, not before delivery, and it involves returning all the documentation required from completing the purchase and ensuring that products are handled with care and are kept in good condition under your responsibility until received by us in the location indicated by us, with all delivery and shipping costs to be incurred by the customer.
Our company returns the amount shown on the sales receipt or invoice when the item returned is received.
The right of return is not valid and does not apply in the following cases:
1. Where the sale is paid in our physical stores and the receipt of the products is carried out by our physical stores as the sale is not online.
2. When the products are used (installation, operating position, entry registration products, setting accessory parts).
3. In case of products from categories Sound & Vision and Computing, which were unsealed and are removed from packaging.
4. Where products are not suitable for return after opened for hygienic reasons (shaving-epilator machines, electric toothbrushes, cookware, etc.).
5. In the case of digital material, if installation/application began with the client’s consent and updated, the client loses the right of withdrawal.
6. In service cases (such installation, connection, tuning etc.) the client has not the right of withdrawal after the service has been provided.
7. Where products are returned without packaging or damaged packaging.
8. Where products are intended for professional activities.
The client to make use of the right of our returns policy must inform the company of its decision by mail or email. Furthermore, the customer must deliver the returned item to the company within the agreed period incurring all delivery and shipping costs.
For a valid return under its terms and conditions described above and after receipt and inspection of the product(s) returned, the customer will be credited with a credit note equal value to the price of products originally purchased and will be cashed by the same way of the original transaction.